IndiaCPGRAMS redresses 2.39 lakh Central grievances in September as pendency falls below monthly receipts
The September report records 2,38,579 Central grievances disposed, 2,27,837 received and a year-to-date average disposal time of 13 days.
THE INDIQA Research DeskPublished 15 Oct 2026Updated 30 Oct 20261 min read
DARPG's September 2026 CPGRAMS report says Central Ministries and Departments disposed of 2,38,579 public grievances while receiving 2,27,837 new cases. The month ended with 85,687 pending cases, and the average grievance-disposal time reported for 2026 was 13 days. Monthly Central disposal has now remained above one lakh for 51 consecutive months.
The platform also shows how grievance administration is being linked with access and feedback. In September, 12,996 grievances came through Common Service Centres, and the system recorded 92,822 new users. A separate States and Union Territories report recorded 1,15,168 grievances redressed against 99,134 received, while State/UT pendency remained much larger than the Central figure.
For civil-services preparation, disposal volume is only one dimension of administrative accountability. Quality of resolution, repeat grievances, appeal outcomes, accessibility and departmental learning matter alongside speed. CPGRAMS is therefore useful as an example of digital governance where performance measurement must combine throughput with citizen satisfaction and substantive redress.
CIVIL SERVICES VIEWStudy this development
GS-IICitizen charters, transparency, accountability and e-governancePrelims: MediumMains: HighModerate
Why this matters
DARPG released September CPGRAMS reports showing Central Ministries disposed 2,38,579 grievances against 2,27,837 receipts.
Key facts
- Central disposals: 2,38,579 in September.
- Central receipts: 2,27,837.
- Central pendency: 85,687.
- Average Central disposal time reported for 2026: 13 days.
Key terms
- CPGRAMS
- DARPG
- GRAI
- public grievance redressal
Arguments, challenges and policy responses
- Metrics for administrative accountability
- Digital access through CSCs
- From grievance disposal to institutional learning
India’s context
CPGRAMS is a nationwide administrative-accountability platform and a useful case study in citizen-centric e-governance.
Keep in mind
High disposal numbers do not automatically prove high-quality grievance resolution.
Practice question
How should governments measure the effectiveness of digital grievance-redress systems beyond disposal speed and case counts?
Revision summary
- Central CPGRAMS disposals exceeded receipts in September.
- Resolution quality matters as much as speed.
DISCUSSION & EDITORIAL REVIEW
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